Shipping & Returns

At Maisons 25, we understand shipping as an essential part of the experience. Each order is prepared by hand and handled with the same care as the product it contains. Below, we clearly detail our shipping and return conditions according to the destination.

Shipping to Spain

Orders to Spain are shipped from Spain via GLS.

  • Order processing: 1 business day.
    Orders placed before 3:00 p.m. can be processed the same day.
  • Estimated delivery: 1–2 business days.
    In exceptional cases, up to a maximum of 3 business days.
  • Shipping cost: free throughout Spain, including the islands.
  • Tracking: all shipments include a tracking number.
  • Delivery: no signature required.

Shipping to Europe

Orders destined for European Union countries are shipped from Spain via GLS.

  • Order preparation: 1 business day.
    Orders placed before 3:00 PM can be prepared the same day.
  • Estimated delivery: between 10 and 15 business days.
  • Shipping cost: €10.
  • Tracking: all shipments include a tracking number.
  • Customs and taxes: no additional charges apply to the customer.

Maisons 25 Quality Standard

All orders are prepared manually by our team, taking the utmost care with every detail before each shipment and complying with Maisons 25 quality standards. We do not work with automated preparation or third-party logistics.

Returns

In accordance with current regulations, customers have 14 calendar days from receipt of their order to request a return.

  • Opened products: For hygiene and safety reasons, returns of perfumes with broken seals will not be accepted.
  • Product condition: Items must be returned in their original, unused condition, with their packaging intact.
  • Return shipping costs: These are evaluated on a case-by-case basis. In most situations, Maisons 25 will cover the cost.

Incorrect incidents or orders

If an order has a defect or does not match what was requested:

  • After receiving visual evidence of the product's condition, Maisons 25 will handle the return and shipment of a new product at no additional cost to the customer.
  • In case of an error on our part, we will fully assume the management and associated costs.

Additional information

For any questions related to shipping, returns, or specific orders, we are available to provide direct assistance via pablocasas@maisons25.com.